Feedback on a social post usually lives somewhere else: a chat thread, an email, a comment on a doc that was copied into the scheduler a week ago. By the time someone acts on it, nobody remembers which post it was about.
Team notes put the conversation on the post itself.
Where to find them
Open any post, scheduled, published or a draft, and scroll to Team notes. Write a note and choose Add note.
Every note shows who wrote it and when. A post with open notes shows a count in your posts list, so feedback waiting for an answer is visible without opening each post.
Mention a teammate
Type @ in a note and pick a teammate from the list. Their name turns orange in the box, which tells you the mention took.
When you save, they get a notification that opens the post with that note in view.
A few details:
- Only teammates appear. The list shows the people in your workspace, without you.
- Typed names don’t notify. A name you type by hand without picking it stays plain text.
- Two people with the same name are kept apart: each mention points at the person you picked.
Who gets told about a note
Without any mention, a new note notifies the person who created the post and the person it’s assigned to, if they’re not the one writing. The whole team isn’t pinged for every note, so the notifications people do get are worth reading.
Done, reopened, deleted
- Mark done when the feedback is handled. The note stays, struck through, so the history is there.
- Reopen it if the change didn’t stick.
- Delete removes a note you wrote.
Private to your team
Team notes never appear on a review link. When a client opens the link you sent them, they see the post and their own feedback, not your team’s discussion about it.
Client feedback has its own section on the post, right above team notes, so the two never mix. See how to collect client feedback on social media posts.
Which plans include it
Team notes and @mentions are on the Pro and Business plans, which have room for a team: 3 people on Pro and 10 on Business. Free and Lifetime are single-person plans.
Ways teams use notes
- Copy review. An editor leaves a note on the exact post that needs a rewrite, and mentions the writer.
- Hand-offs. “Ready for you to schedule” with an @mention, instead of a message in another app.
- Post-mortems. On a post that did unusually well, or badly, a note records why, where the next person will see it.
- Approvals with context. Pair notes with an approval workflow so a rejected post explains itself.